Our Culture

Sharon McCafferty is a senior aviation leader with over 25 years of international experience delivering large-scale transformation, safety excellence, and high-performance operations across complex global organisations. As dnata’s General Manager for Global Load Control and the Managing Director of Air Dispatch, she leads a 400-strong team across the world’s largest CLC operation, producing 1.4 million load sheets annually — equivalent to one every 23 seconds. Sharon ensures that, even at this scale, her teams consistently deliver for customers by upholding rigorous global standards in safety, quality, reporting, and regulatory compliance.

He joined Air Dispatch CLC in 2012 to manage the start-up and growth of the Warsaw station. After successfully implementing numerous airlines and leading the station’s development, he took on the position of company’s Safety, Quality and Compliance Manager. He is an active participant of IATA GAD group and manages global dnata Load Control standards. Prior to Air Dispatch he was working for one of Warsaw’s handling agents, taking on operational and management roles and being part of IT-related, DCS and airline implementation projects. Concurrently, he was a part-time teacher of information technology in one of Warsaw’s colleges. Jakub holds a post graduate diploma in Safety Management System in Aviation.

Radek is a finance executive with extensive international experience in aviation, logistics, and operationally complex environments. He currently serves as Finance manager at Air Dispatch, where he supports the company’s global operations through disciplined financial management, strategic planning, and close cooperation with executive leadership and group stakeholders. Radek has built his career in multinational organizations, combining strong financial expertise with a pragmatic understanding of operations and people-driven businesses. He is known for his clear, structured leadership style and his ability to translate financial insight into sustainable business decisions. He holds a degree from a British university and is a member of the Association of Chartered Certified Accountants (FCCA)."

Jiri joined Air Dispatch in 2007 and was responsible for setting up the Prague site. Prior to this he worked for Austrian Airlines in a number of positions including relief station manager in Moscow and Dubai and station manager in Shanghai, where he was responsible for opening the station, and a period as a duty manager in the Austrian Airlines CLC in Vienna. Jiri was part of the Finnair implementation team working to develop the systems procedures and processes required to allow them to convert from a de-centralised to a centralised environment. He is now responsible for the management, performance and development of all CLC stations. Part of Jiri`s job is ensuring the safety and security of the operation as well as development of processes and procedures. Jiri has used this experience to assist other carriers in their move to centralisation and conversion from in-house systems to Amadeus. Jiri is an active participant in the Amadeus FM user group and IATA Load Control and Aircraft Movements Task Force (LCAM)

As an HR leader with over 13 years of experience in HR operations, payroll governance, and service delivery, I joined Air Dispatch in January 2024 to lead the CLC HR function. From the start, I’ve been energized by the fast paced aviation environment, where every day demands confident decision making, adaptability, and the unique excitement of live flight operations. My expertise includes HR process optimization, payroll accuracy, and building scalable, compliant HR frameworks that empower our aviation professionals and elevate overall performance. What inspires me most is Air Dispatch’s culture, where Safety and Respect stand as equally important values guiding how we work and how we treat one another.

Nick was the founder of Air Dispatch in 2007 and has over 30 years’ experience in the ground handling industry. Prior to joining Air Dispatch in 2001 he spent over a decade working for Servisair as a specialist in flight operations, load control and business analysis. He is a former participant in the IATA Aviation Ground Services Agreements task force (AGSA) where he was the Vice Chair and also as an observer on the IATA Ground Operations Group, the most senior Ground Services committee in IATA reporting to the OPC and in turn Board of Governors. Nick is now a key member of the IATA GAD Load control working group. In 2022 he was invited to be part of a team of experts advising EASA on the regulation of Ground Handling legislation which will be implemented in the coming years. Nick is a passionate advocate of centralisation of load control and improving safety in ground operations and has been invited to speak on these subjects at a number of industry conferences since 2009.

I joined Air Dispatch CLC in 2007. At that time, there were only 11 load controllers, and the business was completely new to me. Since then, Air Dispatch has grown significantly, and today we are a team of more than 200 in three offices. Over the years I was given the opportunity to be an Account Manager, later on a Unit Manager and a Station Manager at PRG CLC. It’s really an exceptional feeling to be part of this great team, and I am very proud of what we´ve achieved in the last years.

I started my career as a Load Controller at Air Dispatch in May 2012, initially working with Air Berlin. Because I missed being close to aircraft and having physical contact with them, I decided to take a part‑time job at the airport as a Ramp Agent in my free time. During the following three years, I had the chance to experience the “other side” of the Load Controller’s work. In 2016, many positive changes came along — including new top management — and I was given the opportunity to become the SAS Account Manager. As a newcomer to management, I had a lot to learn, and I quickly devoted myself to this new path. SAS became my new “baby.” Most of my work has focused on managerial tasks related to SAS, but from time to time I still get the chance to “relax” and enjoy Load Controller duties at Cathay Pacific, where I also contributed to the implementation and where some of my closest colleagues work.

As an IT professional with long-term experience in aviation operations and infrastructure management, I have been part of Air Dispatch (CLC) since 2007, progressing through roles in Operations and Training before taking on the position of IT Manager. Working in a live aviation environment motivates me to deliver stable, secure, and resilient systems where every minute counts. My expertise spans end-to-end infrastructure, network and security architecture, and critical operational systems that support our load control teams worldwide. What drives me is Air Dispatch’s culture of responsibility and precision, where technology directly contributes to safety, operational quality, and the performance of our people.