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The Account Manager/Trainer as a Trainer is responsible for the development, maintenance and delivery of Air Dispatch CLC Training Courses. As an Account Manager is responsible for managing the day to day customer interface with their assigned airlines. Ensure that airlines are provided with an accurate and punctual service by managing day to day staffing and shift allocation and ensuring that staff are properly trained to the airlines requirements. The account manager is also responsible for the updating of customer records and airlines documentation (CLC Airline Folder and FHP). 

Key Responsibilities as a Trainer:

  • Delivery of Air Dispatch CLC training courses to the standards required by the Air Dispatch CLC Training Manager and the Air Dispatch CLC Training Manual
  • Ensuring that all training courses and course materials are maintained to the standards required by the Air Dispatch CLC Training Manual
  • Ensuring that Air Dispatch CLC remains compliant to the needs of the CLC Quality Process, its customer airlines, and the ISAGO process for courses for which the trainer is responsible for or delivers
  • Responsible for ensuring that the training records for courses for which the trainer has responsibility are to the standards required by the Air Dispatch CLC Training Manual
  • To ensure that the materials used for the training courses delivered by the trainer are current, valid and meet the standards required for the course

Key Responsibilities as an Account Manager:

  • Production of weight & balance documentation for allocated airline as required
  • Ensuring that weight & balance documentation produced for their allotted airline is done in accordance with the requirements of the customer airline and the safety & quality procedures of Air Dispatch CLC
  • To liaise with customer airlines and their contractors as required to ensure that the information, records, and training requirements held by AD CLC are current and that AD CLC is working in accordance with them
  • To be responsible for managing the flow of information to and from the team allocated to them. This to include, written communication, team meetings, the Airline Folder, the Airline FHP, Check sheets
    To analyse COR’s/GSR’s, and any other form of error, incident or safety report related to their allocated airline to ensure that required corrective action is taken and that where improvements can be made these are communicated to the necessary personnel
  • Provide regular performance reports to the airline and CLC management as required by the station manager
  • To carry out any reasonable request by an Air Dispatch CLC manager or supervisor in the course of their duties
  • To maintain currency in the duties they are rostered to undertake and ensure that staff members allocated to their airline also remain current
  • To read and acknowledge receipt of all communications issued regarding updates, changes and issues related to the duties undertaken
  • To ensure that all staff allocated to their airline are familiar with the requirements of the CLC Safety Management system and the requirements of the CLC Quality & Operations Manual

Personal Responsibilities:

  • Every employee of Air Dispatch CLC is responsible for observing the requirements of all of the company’s policies, including, the Health & Safety, Operational Safety, Security and Environmental Policies
  • To adhere to the safety requirements of customer airline and the Air Dispatch CLC Safety Management System when carrying out their duties

Targets:

  • To ensure that Air Dispatch CLC Training courses either developed or delivered meet the standards required by the CLC Management System and its customers
  • To ensure that Weight & Balance documentation for their allocated airline is produced to the levels of safety, accuracy and timeliness required by the procedures of the customer airline and Air Dispatch CLC. In addition to manage the interface with the customer airline and CLC management

Skills and Experience Requirements:

  • Minimum 12 months experience as a load controller or duty manager
  • A good understanding of both Ground and Load Control Operations.
  • Capable of delivering a good level of public speaking and ability to manage a team
  • Good analytic and communication skills
  • The ability to maintain Quality records and manuals to the standard required by the CLC Quality & Operations Manual
  • Completion of a formal trainer instruction course as an advantage
  • Willingness to travel frequently (interesting destinations)

Personal Specification:

  • Positive attitude and willing to success
  • Be example for others
  • Capable of understanding technical aspects of the post
  • Capable of working in a methodical and investigative fashion
  • Willing to work extra hours at short notice in the event of a safety incident or other operational need
  • Willing to travel between CLC´s offices or relocate to Ostrava
  • Fluent in Czech language and English

What we offer:

  • Very attractive, modern and stable working environment in the aviation industry
  • Working contract for indefinite period and opportunity to be a part of new management team
  • Various and responsible job role with the continuous development
  • Meal vouchers, Transport contribution, Flexipass or pension insurance contribution,other benefits
  • Refreshment at work, fresh fruits as a daily bonus, various company events and team building activities across the whole company
  • Mobile phone, notebook
  • Trainings, further education

 

Account Manager/Trainer OSR

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